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Published 8 days ago

We are filling the following position for our client, an international company from the FMCG sector:

Global Outbound-Callcenter Capabilities Development Lead (m/f/d)

Full-time

Professional

remote

Your Job Description

Develop and implement an outbound sales approach that prioritizes customer needs and long-term engagement over aggressive tactics
Identifying skill gaps, creating development programs, and deploying tools and resources to enhance the effectiveness of global outbound sales teams
Create and deliver training for outbound sales teams and trainers, focusing on consultative selling, objection handling, and ethical sales practices Identify skill gaps, refine sales techniques, and implement coaching plans to improve conversion rates and customer interactions
Work with markets and vendors to ensure outbound sales best practices are adapted to regional needs while maintaining global consistency
Develop programs to train and coach supervisors and team leads to manage outbound teams effectively, and provide leaders with the right tools
Use analytics to monitor outbound sales performance and continuously refine training and strategies
Ensure agents are well-versed in the company’s products, services, and sales processes
Provide compliance training to ensure agents adhere to all regulatory requirements, company policies, and ethical standards in outbound sales and service activities

Your qualification profile

Several years of experience in sales enablement, training, or outbound sales leadership in a global environment
Strong understanding of outbound call center metrics and performance drivers
Expertise in outbound sales methodologies, including prospecting, lead generation, and performance optimization
Strong proficiency in CRM tools and sales technology (e.g., Salesforce, Outreach, Gong, dialer systems)
Excellent training design, facilitation, and coaching skills for sales and customer engagement
Analytical mindset with experience using data to measure performance and drive improvements
Project management skills to oversee global initiatives and execution
Strong communication, leadership, and cross-cultural collaboration skills
Knowledge of compliance regulations for outbound sales

We offer

30 days vacation
100% Remote
Employee discounts and events
The chance to gain experience in a renowned corporation

About AVANTGARDE Experts

Within the area of marketing & communications, we fill interesting positions with attractive clients throughout Germany from Junior Product Manager to Head of Marketing (m/f/d). Interested? Apply now at AVANTGARDE Experts!